When you're ready to remove your bouquets, please follow these simple instructions.
Unfasten the Velcro straps from the green tape that holds the bouquet in the box. (Be careful not to push the flowers against the box).
Hold the bouquet firmly by the stems while removing.
Remove paper wrap and bag/sponge that keeps each bouquet hydrated. You may discard the paper, bag, and sponge once they have been removed. Place bouquets in a vase with water. Please make sure the water does not touch the bottom of the ribbon.
If the any of the rose petals have slight browning, this is normal. Our roses are shipped with their guard petals which can be carefully removed. The inner petals should be in better condition but please call us if they are not.
If your bouquet has one broken or browning rose head, the bouquet will still be ok to use. Please remove the broken or browning flower from the bouquet. The bouquet is still blooming and can be fluffed back into its original shape.
HOW TO REMOVE BOUTONNIERES AND CORSAGES
All boutonnieres and corsages come with a pin that will be used to place it on garments. Please make sure to keep this pin for that use.
Hold boutonniere/corsage by the plastic water tube and gently pull it towards you.
Be careful to not let the flowers press against the box, which will bruise the petals.
Hold the top of the stems firmly with one hand & hold the plastic tube with the other hand. Pull the tube down away from the stem.
Do not pull the flower head from the stem because it will break.
Free the flower from the plastic tube.
IMPORTANT: After removing each piece, place flowers in a glass with water. Make sure the water doesn't touch the ribbons.
ONLY FOR ROSE CORSAGES & BOUTONNIERES
: Place in refrigerator away from fruits and vegetables as noted above.
Do not worry if there is not any remaining water in the plastic tube when you have received your shipment. The flowers have been hydrated before and during shipment.
Bridesign.com wedding flower orders will not be scheduled for delivery on a holiday; arrival will be scheduled for the next business day. Additionally, Acts of God, severe weather conditions, and states of emergencies can delay delivery beyond the stated delivery parameters.
A signature is required to accept delivery of your Bridesign.com wedding flower order. Because Bridesign.com wedding flowers are perishable, they need to be cared for immediately upon arrival.
Returns will only be accepted if your flowers arrive in poor condition and not for circumstances resulting from your negligence.
Your Bridesign.com Wedding Flowers will be delivered according to the following schedule. Please note that Orchid collections will arrive one day earlier.
The Bridesign.com Satisfaction Guarantee Policy promises the timely delivery of fresh, beautiful wedding flowers. If, for any reason, you are not completely satisfied with the freshness of the wedding flowers that are delivered, a replacement will be arranged through your Bridesign.com Wedding Flower Consultant at no cost to you.
Flower replacements will only be provided if the flowers arrive in poor condition.
Refunds will not be given for circumstances resulting from negligence after delivery.
We cannot issue refunds in the following cases:
Delays due to inclement weather, natural disasters and/or other 'Acts of God'.
If Flowers are damaged due to a re-attempt delivery if the customer was not available at the time of first-time delivery.
Please make sure that there is someone available to receive your flowers.
About Flower Colors
Due to the variance in color on different monitors, screen tones and resolution, the flowers you receive may vary slightly in color from the image on your computer screen.
Additional Terms and Conditions
Should you need to cancel your Bridesign.com order, please e-mail a written notification to email@example.com
We have specific timeframes in order to deliver the freshest wedding flowers in optimal blooming conditions. Therefore, we have established the following cancelation policies that you need to take into account:
For Wedding Collections (not for Bulk items)
1) There is no fee if you cancel your order within 24 days prior to your delivery date.
2) If you cancel your order within 24 to 18 days to your delivery date, a fee corresponding to 50% of the total order value will be charged. No exceptions
3) Since your wedding flowers are handpicked and prepared in advance for your wedding, if you cancel your order within 17 days to your delivery date, a fee corresponding to 100% of the total value of your order will be charged. No exceptions.
For Bulk Order items (not for wedding collections)
1) If you cancel your order of bulk flowers within 10 days to your delivery date, a fee corresponding to 100% of the total value of your order will be charged. No exceptions.
New Orders and Rush Fees
Bridesign.com Wedding flowers should be ordered as early as possible to ensure the wedding flowers of your dreams;
nevertheless Bridesign strives to fulfill all orders even if placed with short notices. If for any reason you are ordering your flowers very close to your wedding date, please keep in mind that Bridesign reserves the right to fulfill these depending on availability of flowers. We ask for at least 17 days to prepare your flowers and arrange your wedding bouquets to guarantee freshness and satisfaction. In case an order is placed with less than 17 days, rush fees may apply.
1) There is NO RUSH ORDER FEE for bulk flowers, but the flowers are subject to availability.
2) For Wedding Collections over 12 pieces (eg. 36-grand collection), there will be a $50 rush order fee if your delivery date is in LESS THAN 17 days.
3) For Wedding Collections with less than 12 pieces (eg: duo and 7-piece set), there will be a $25 rush order fee if your delivery date is LESS THAN 17 days.
Please remember that Rush orders cannot be cancelled or changed.
Once your order has been placed, you will receive a call from your Bridesign.com Wedding Flower Consultant within 24 hours, excluding weekends, to confirm your Wedding and Delivery Dates.