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2012 Bride's Choice Awards | Best Wedding Photographers, Wedding Dresses, Wedding Cakes, Wedding Florists, Wedding Planners & More
 
Frequently Asked Questions
 
We want your wedding flowers to be a perfect compliment to your special day. We've listed the most frequently asked wedding flower questions so you have all the information you need to plan your wedding flower arrangements!
 
Top questions:
Who is Bridesign?
What happens if my wedding flowers do not arrive, or if they are not perfect?
Do you have a satisfaction guarantee?
How does the process work?
Do I need to arrange the flower bouquets myself?
How can your prices be so good?
Who should receive flowers and what should they receive?
What are the differences between the Royal, Romantic and Classic Roses? Is one rose better than the other?
 
Ordering the flowers:
How do I place my order?
How far in advance can I order my flowers?
Where do you deliver?
What is the delivery cost?
Do you charge Sales Tax?
How can I pay for my flowers? Is a deposit required? When is my final balance due?
How do I know you have not lost my order?
Can I cancel my order? What happens to my deposit if I cancel?
Can I change my order?
How many do I need?
Product-related questions:
Does the ribbon come with the flowers?
Are the ribbons the same colors as the flowers?
Can I change the color of the ribbons?
If my flowers arrive a couple of days before my wedding, are you sure they will still be fresh for my wedding day?
I want flowers not shown on the website, can I order them anyway?
Can I buy just stems or just one bouquet?
 
Receiving your flowers:
What do I do when I receive the flowers?
How are the flowers shipped so that they arrive in great condition?
Can the flowers be delivered to my wedding site?
What happens if my flowers do not arrive, or if they are not perfect?
How will my flowers stay fresh if they arrive before my wedding?
Can I leave the flowers in the box?
Creating your own package:
I'd like my Bridal Bouquet to be a different color from my Bridesmaids Bouquets. Can I do that?
How much is each piece?
I need extra centerpieces and bridesmaids bouquets what can I do?
I need extra boutonnieres and corsages to decorate with what can I do?
Can I tell you what I want my bouquet to look like?

Can I make additional changes to the content of the package,like mixing the color or the bouquets, centerpieces or boutonnieres?

 
Do you have a question not listed here?
If you have other questions, please email weddings@Bridesign.com or call a Bridal Consultant toll-free at 1-800-349-2905.
 
Top Questions
 

Who is Bridesign/Vistaflor?

A wedding is a special moment in everyone's life. As memorable as the moment is, a lot of planning and preparation takes place to prepare for the important day. Among them is finding the perfect flowers. The flowers will become a visual statement of décor, setting the mood and ambiance for the ceremony and reception. The process of finding the perfect colors, flowers and arrangements to encompass the bride's vision is complex and expensive, but with the right company and tools, the process can be accomplished quite effortlessly and affordably.

Vistaflor, a company with over 40 years of experience in the flower industry, saw these deficiencies in the wedding planning market and came up with a program designed to assist the brides in finding exactly what they are looking for when searching for wedding flowers: Bridesign. Our program is designed with the bride's expectations and needs in mind. We provide multiple options of flower arrangements, colors combinations and designs that can be used in multifaceted wedding events varying from intimate gatherings to grand parties. Our professional florist designers travel the world in search of innovative and artistic ideas to ensure that the products you buy from our company are tasteful, colorful and sophisticated. Flowers and weddings will always go hand in hand and we'll make sure our flowers will be one of those unforgettable elements in your wedding.

Bridesign guarantees you a true farm-made product, hand harvested with the best high quality flowers, delivered direct to your home in a patented packaging that protects the flowers during the shipping process. We have been a part of thousands of beautiful weddings, knowing that their flowers were of the highest quality and that our customers have been very satisfied with our products.

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What happens if my flowers do not arrive, or if they are not perfect?

We guarantee your satisfaction. To ensure you're happy with the flowers, we have a double back-up system in place.

It is rare that we need to use it, but if your flowers are not perfect, here's how it works.


  First, we will ship replacement flowers to you in time for your big day.  
Second, if for some reason, the replacement flowers do not arrive as planned, we will have the flowers provided by a local florist. We will cover any extra costs.

 

It is important you call us as quickly as possible to provide a replacement. We will also require you to send digital pictures via email so that we can better assess what happened and we can alert our flower farm.

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Do you have a satisfaction guarantee?

Yes, we guarantee your satisfaction. Guaranteed freshness. Guaranteed on-time delivery. We want you to have the flowers of your dreams. If you are not satisfied, we'll immediately set it right.
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How does the process work?

Bridesign flowers are sent to you directly from the fields, which ensures that you are receiving the freshest flowers available. After being hand tied and arranged in our design center they are packaged in our custom, reinforced boxes and immediately shipped to you overnight via FedEx.
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Do I need to arrange the flower bouquets myself?

No, our flower bouquets arrive just as they are shown on the website.

All the bouquets arrive ready-to-go. They arrive as an arranged bouquet,
hand-tied by floral artisans.

 
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How can your prices be so good?

Bridesign' success has been based on a simple, but revolutionary idea - ship flowers directly to you.

This way, we eliminate many of the middlemen and costs of a typical florist. We share these savings with you. So you get beautiful flowers at a beautiful value.

You save money that can be used for other items on your wedding budget.

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Who should receive flowers and what should they receive?

Bride - Bouquet
Bridesmaid – Bouquet
Junior Bridesmaid - Petite Hand Tied Bouquets
Flower Girl - Petal Bouquet or Petite Hand Tied Bouquet
Ring Bearer - Boutonniere
Groom - Boutonniere
Groomsmen - Boutonniere
Usher – Boutonniere
Fathers - Boutonniere
Grandfathers - Boutonniere
Mothers - Corsage
Grandmothers - Corsage
Person Presiding - Corsage or Boutonniere (dependant upon a man or woman)
Musicians - Corsage or Boutonniere (dependant upon a man or woman)
Reader - Corsage or Boutonniere (dependant upon a man or woman)
Singer - Corsage or Boutonniere (dependant upon a man or woman)
Special Guests to recognize - Corsage or Boutonniere (dependant upon a man or woman)

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What are the differences between the Royal, Romantic and Classic Roses? Is one rose better than the other?

The two main differences between the three different collections is the amount of roses in each bouquet and the type of greenery and fillers that are in the bouquets. Here is a sample of the differences:

The Royal rose bridal bouquet consists of 25 roses and is surrounded by Ruscus. The Romantic rose bridal bouquet consists of 18 roses and has Lily Grass intertwined. The Classic rose bridal bouquet consists of 12 roses and is surrounded by Million Star (which is similar to baby's breath)

The Royal centerpiece is very full with 20 roses and Ruscus, the Romantic centerpiece has 15 roses with the Lily Grass intertwined and the Classic rose centerpiece also consists of 15 roses and is surrounded by Million Star.

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Product Related Questions
 

Does the ribbon come with the flowers?

Yes.
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Are the ribbons the same colors as the flowers?

Yes.
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Can I change the color of the ribbons?

At this time we are unable to customize ribbon color. Our design specialists have chosen the most popular colors that coordinate beautifully with your flower color choice.
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If my flowers arrive a couple of days before my wedding, are you sure they will still be fresh for my wedding day?

YES! We are so confident we offer you a 100% satisfaction guarantee. Our flowers are sent direct from our fields to your door. You will be able to watch them open right before your eyes! Because they are delivered in advance you can even use them for your rehearsal dinner!
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I want flowers not shown on the website, can I order them anyway?

We only offer the flowers shown on the website. We have tested many flowers over the years and we know which flowers are sure to arrive in pristine condition. We are so confident we offer you a 100% satisfaction guarantee - this guarantee is for you to be satisfied - not us!
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Can I buy just stems or just one bouquet?

Our collections are not sold by the piece, however, we do offer bulk flowers. To view our bulk wedding flowers and pricing, please click on this link.
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Questions About Creating Your Own Package
 

I'd like my Bridal Bouquet to be a different color from my Bridesmaids Bouquets.
Can I do that?

Yes, be part of the gang or slightly unique is up to you. You can also change the color of the groom's boutonniere to differentiate it from the rest of the boutonnieres.
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How much is each piece?

We sell our collections as packages - not a la carte. Please call a bridal consultant to see which collection will work best for your wedding day - they have many suggestions to make your dream wedding a reality!
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I need extra centerpieces and bridesmaids bouquets what can I do?

We have collections to suit every need; we even have collections with just centerpieces or just bridesmaids bouquets.
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I need extra boutonnieres and corsages to decorate with what can I do?

We do have boutonniere and corsage only collections! Thirty (30) boutonnieres and corsages arrive intricately hand-tied, each is placed in a water vile and delivered in a specially designed box (you determine the number of boutonnieres and corsages). All are assembled and ready to decorate the perfect spot for that perfect photo - the photos that you, your family members and friends will look at for years to come! Many couples have used the boutonnieres and corsages in creative ways - in their cake, as the cake topper, tied to the cake knife, on the champagne flutes, placed in the flowers girls' hair, pinned to the ring bearer's pillow, tied in the arch - to name a few!
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Can I tell you what I want my bouquet to look like?

Our arrangements are offered in the styles shown. We always allow the bridal bouquet and the groom´s boutonniere to be a separate color (if available) from the rest of the collection.
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Can I make additional changes to the content of the package, like mixing the colors of the Bouquets, Centerpieces or Boutonnieres?

Some extra customizations are available at additional costs. Once you place your order, call our customer service at 1-800-349-2905, or chat live with one of our Wedding Flowers Consultant to find out if the changes you are looking for are available and what the additional cost will be.
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Questions About Placing An Order
 

How do I place my order?

You can place an order directly in our website using the shopping cart. All you need is a valid credit card or a Paypal account to secure your order, or if you would like to arrange different payment options and terms, please call one of our Bridal Consultants at 1-800-349-2905 to discuss your alternatives.
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How far in advance can I order my flowers?

It is never too early to place your order! Ordering now means you lock in the low price you see today even if you’re wedding is a couple of years away (who else will hold prices for you?) Ordering now also secures flower availability and reserves your wedding date.

Please note that our design center needs at the very least 30 days advance notice of the delivery date of your wedding flowers.

If you wait for the last day to order you may find that your wedding day is fully booked so it is best to place your $200.00 deposit early!

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Where do you deliver?

Currently we deliver our wedding flower bouquets in the 48 contiguous United States.
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What is the delivery cost?

We will tell you the delivery cost when you order. Delivery costs can vary depending on the size of the order. They are typically $23 to $87.
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Do you charge Sales Tax?

Yes, Bridesign does charge sales tax on top of product and our delivery charge. It depends where your order is being shipped to.

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to OHIO will have all applicable local and state sales tax added to your total order, and to your shipping charges where appropriate.

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How can I pay for my flowers? Is a deposit required? When is my final balance due?

We prefer payments by credit card but will accept payments by check when necessary. Check payments will require payment in full at the time your order is placed.

We do charge a $200 deposit. If your order is less than $200, 20% of the order amount will charged as a deposit. The deposit is like a reservation, it reserves your flowers for you since they are cut fresh and arranged by hand. And it reserves the price. Flower prices can change depending on the season.

Final balance payments are due 30 days before your delivery date.

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How do I know you have not lost my order?

We know that you have a lot on your mind as the big day approaches. To let you know that things are moving smoothly, we'll send you emails at regular intervals. If you have questions, you can also contact our personal Bridal Consultants at 1-800-349-2905.
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Can I cancel my order? What happens to my deposit if I cancel?

  Yes, you can cancel your order up to 14 days prior to your delivery date. All cancellations must be made in writing and sent via email to weddings@Bridesign.com.  
Cancellation fees will be assessed with the following schedule: If you cancel your order less than 30 days before your delivery date, you’ll be charged 50% of the total amount of the order.
 
If you cancel your order less than 14 days of the delivery date, we cannot refund any of your order amounts.

 

Unfortunately, if you cancel your order less than 10 days prior to your delivery date, you will be charged 50% of the total charges.

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Can I change my order?

Yes, you can change your order up to 30 days before your delivery date. All changes must be made in writing and sent via email to weddings@Bridesign.com.
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How many do I need?

List How Many You Will Need - Print for easy reference
    Bride - Bouquet
  Bridesmaid - Bouquet
  Junior Bridesmaid - Petite Hand Tied Bouquets
  Flower Girl - Petal Bouquet or Petite Hand Tied Bouquet
  Ring Bearer - Boutonniere
  Groom - Boutonnière
  Groomsmen - Boutonniere
  Usher- Boutonniere
  Fathers - Boutonniere
  Grandfathers -Boutonniere
  Mothers - Corsage
  Grandmothers - Corsage
  Person Presiding - Corsage or Boutonniere (dependant upon a man or woman)
  Musicians - Corsage or Boutonniere (dependant upon a man or woman)
  Reader - Corsage or Boutonniere (dependant upon a man or woman)
  Singer - Corsage or Boutonniere (dependant upon a man or woman)
  Special Guests to recognize - Corsage or Boutonnière (dependant upon a man or woman)
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Questions About Receiving Your Flowers
 

How are the flowers shipped so that they arrive in great condition?

Your flower bouquets arrive at your door in a very sturdy container, hand-wrapped comfortably so they do not move and swaddled with their own champagne bubbly-- flower food and water.

We recognize that receiving your flowers through the mail may seem new...but we have been doing this a long time for millions of customers. We shipped over 3 million flower packages last year.

 
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Can the flowers be delivered to my wedding site?

Yes. We will deliver the flowers wherever it is most convenient for you. Please keep in mind that someone will need to be present to receive the flowers.
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What happens if my flowers do not arrive, or if they are not perfect?

We guarantee your satisfaction. To ensure you're happy with the flowers, we have a double back-up system in place.

It is rare that we need to use it, but if your flowers are not perfect, here's how it works.


  First, we will ship replacement flowers to you in time for your big day.  
Second, if for some reason, the replacement flowers do not arrive as planned, we will have the flowers provided by a local florist. We will cover any extra costs.

 

It is important you call us as quickly as possible to provide a replacement. We will also require you to send digital pictures via email so that we can better assess what happened and we can alert our flower farm.

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How will my flowers stay fresh if they arrive before my wedding?

Bridesign ships its flowers directly to you. This means they get to you faster and fresher than flowers typically purchased at a florist or store. Since our flower bouquets get to you faster, they stay fresher longer. To ensure freshness, we also ship the flowers with water.

Please do not place any of your bouquets in a refrigerator. All bouquets should be kept in vases with water for them to drink. Corsages and boutonnieres should be placed in the refrigerator or very cool area as long as they are kept far away from any fruits or vegetables and any blowing vents. Fruits, vegetables and blowing vents can negatively affect the life of the flower. We also reccomend that corsages and boutonnieres have their water tubes that they arrived in re-filled with water before placing them in the refrigerator.

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Can I leave the flowers in the box?

To ensure that your flowers look their best, do not leave your wedding flowers in the box when they arrive.
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Do you have a question not listed here?

If you have other questions, please email at weddings@Bridesign.com or call a Bridal Consultant toll-free at
1-800-349-2905.

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